Delete your Ingendo account
You can delete your traveller account and everything saved with it at any time. Looking up fares keeps working without an account.
In the app
- Open Ingendo and go to Settings.
- Under Account, tap Delete account.
- Confirm. Your account is deleted straight away.
You need to be signed in on that phone. If you can’t sign in (for example, you no longer have the number), contact us instead.
By contacting us
Send us the phone number of the account you want deleted. We’ll confirm it’s yours and delete it within 30 days.
What is deleted
- Your account: your phone number and your name, if you gave one.
- Your saved trips, favourite stations, home station and preferences.
- Your sign-in sessions. Used sign-in codes are erased within 7 days.
Agency staff accounts are managed from the dashboard and are part of the record of fare changes; deleting from the app removes only their traveller data. Contact us to close a staff account.